Company Policy

Ordering

Return Policy

Privacy

How to Place an Order
Payment Options
Order Verification
Order Confirmation
Order Processing Time
Order Status & Tracking
Order Change/Cancellation
Rebates
Shipping Address Change
Backorders
Drop Shipping
International Orders
Order Acceptance
Pricing
Taxes

Returns
Refunds
Exchanges
Defective Items
Damaged Items
Return Shipping
Sending Replacements
Returning Merchandise
Return Exceptions

Shipping

UPS
United States Postal Service
Oversized Merchandise
Non-Deliverable Addresses



 

Site Security
Fair Credit Billing Act
Information We Collect
Use of Cookies
Aggregate Information
External Links
Special Promotion Emails
Children's Online Policy
Copyright and Trademark

Disclaimers

Website Disclaimer
Warranty Disclaimer
Shipping Disclaimer
Product Reviews
Limitation of Liability
Product Description/Images
Promotions/Coupon Disclaimer

Ordering

How to Place an Order:

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Orders can be placed on our website 24 hours a day 7 days a week.  If you would like to order by phone or chat with one of our knowledgeable sales representatives, we welcome you to contact our sales department at (800) 581-6868 Ext. 1 during business hours or email Sales@AudioVideoNation.com.  Please allow 24 hours for an email response.

Payment Options:

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We accept VISA, MasterCard, American Express, Discover Card, PayPal, wire transfers, and check by phone.  Debit cards are welcome as well, but before making any large purchases you may want to check with your card’s issuer to make sure you are not exceeding your card’s daily or transactional limit.  We accept purchase orders from government agencies, educational institutions, and corporations.  All purchase orders are subject to credit approval.  Please contact our sales department for all purchase order inquiries.

Order Verification/Fraud Prevention:

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All orders placed through AudioVideoNation.com are subject to our verification process for order accuracy and authorized valid payment.  For security reasons, we may contact you via email or phone requesting additional information.

In order to guard against fraudulent activity, AudioVideoNation.com must verify the bill to and ship to address.  Please be sure to provide your exact billing address and phone number (the address and phone number your credit card bank has on file).  Incorrect information will cause a delay in the processing time.

If your shipping address is different than you're billing address (where you receive your credit card statement), please call your credit card bank to make them aware of the shipping address.  Informing your credit card bank about your shipping address will not change any existing billing information; it will be temporarily listed in your banks memo field for purchase verification only.  Please recognize that calling your credit card bank about an address notification may not only be necessary, but it will also speed up the verification process.

If your selected payment method is PayPal, we will ship your order to a PayPal confirmed address only.  A PayPal confirmed address is an address that has been reviewed by PayPal and found to be safe based on information related to the address. For example, a credit card billing address is confirmed because PayPal can check that the address is the same as the address on file at the credit card company.

We are currently unable to process any credit cards that are billed to an address outside of the United States.

Order Confirmation:

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A confirmation displaying an order number will appear on the checkout page immediately after your order is submitted.  If an order confirmation did not appear after the final submit button, we may have received your order, but communication from our server to your computer was interrupted. Please contact customer service to verify if your order has been received.

You will also receive an order confirmation via email after completing your order online or by phone.  An email address* is required so that we may keep you informed on the status of your order.  Please recognize that your ISP or email client may have a filter that is preventing the email confirmation from getting through to you.  Please check your Junk Mail folder and/or turn off your Spam Filter to allow emails from customerservice@AudioVideoNation.com.

* Note:  We will never share your email address with an unrelated 3rd party; except as necessary to fulfill transactions that you initiate.  Please see Privacy for further detail.

Order Processing Time:

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It may take approximately one or two business days to process an order before it ships, provided that the merchandise is in stock and that we are able to complete the address verification and payment process.  The estimated time of arrival is determined by the chosen method of shipping and the carrier's local delivery guidelines.

Order Status and Tracking Information:

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You can check the status of your order on our website at anytime by signing in to your account.  Enter your email address and password to view the status of all existing and previous orders.  You will also recieve updated emails with order status and tracking information.

Order Change/Cancellation:

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You may request an order change or cancellation by phone call only, as long as it has not been processed for shipping.  Since orders are usually processed quickly, notifying us of an order change or cancellation via email is not sufficient, as we may not get to your request in time.  Please contact our Customer Support line at (800) 581-6868 Ext. 2 to request a change or cancellation.

If your order was shipped before you requested a cancellation or before any changes could be made, you can refuse delivery and we will refund you for the purchase less our shipping and processing cost and a 15% restocking fee.

If the order payment was through check or money order, we will refund you by check after 21 business days following the receipt of your check or money order.

We are unable to reinstate an order once it has been cancelled.  You may place a new order subject to our current availability and pricing.

Rebates:

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AudioVideoNation.com wants to ensure that you get the best possible prices anywhere.  We will make every effort to notify you about any additional savings that may be available through manufacturer rebates.  Please recognize that manufacturer rebates are under the control of the manufacturer, not AudioVideoNation.com.

Please visit our rebates section to view current manufacturer rebates.

Rebate programs vary greatly between manufacturers and models; each rebate program has its own set of terms and conditions.  Please make sure to follow all the rebate terms and conditions instructions carefully since failure to do so may lead to the forfeit of a rebate claim.

Here are some helpful tips:

Don't Toss the Box:
With most rebates it is necessary to cut off and send in the original UPC code and/or serial number printed on the items' packaging.

Keep Your Reciepts:
Many rebates require you to mail in the original sales receipt for proof of purchase.  Therefore always keep a copy for your records.

Make Copies of Everything:
On occasion rebate fulfillment centers will have no record of your rebate claim.  You may have to resubmit your application.

Do Not Delay:
After your purchase, there may be as little as one week to send in the rebate claim.

Be Sure to Follow Up:
If you receive no communication regarding your claim within the specified response time, please contact the rebate center listed on the rebate form.

Sort Your Mail Carefully:
Make sure you do not inadvertently discard your rebate check along with any junk mail you may have received.

We are not responsible for rebates denied because of a late claim, improper submission, or any for any reason a rebate was not redeemed or not redeemable.

* Important Note:  Products offering mail-in-rebates are non-returnable to AudioVideoNation.com once the rebate claim has been submitted.  Be sure that the product is working and that you intend to keep the product before filing for rebates.  Products missing UPC codes from the box are also not returnable; a credit or exchange will not be processed even if a return authorization was issued and your return was accepted.  Please contact our customer service department if you have any questions before removing the UPC code from your product.

Shipping Address Change:

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Once an order has passed our verification process, the shipping address cannot be changed if it is different than the billing address.  You may cancel the existing order, provided that it hasn't been processed for shipping, and place a new order with a different shipping destination.

Backorders:

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Every item sold on our website has an inventory status alerting if the item is immediately available or not.  Some items may be advertised for pre-sale on our website with an approximate ship date in the status message.

If an item in your order is not in stock, we will not hold the rest of your order until the item is available*.  We will ship the available items and backorder the item that is not in stock, provided that the available item on your order is not an accessory to the backordered item.

In most circumstances, we will ship the backorder shortly after it was ordered, unless you are notified otherwise.  You may always cancel a backorder for a full credit by contacting our Customer Service department or your sales representative.

AudioVideoNation.com will not bill your credit card for an item that is not in stock.  Occasionally, an item is found to be out of stock after the order has been processed due to an inventory discrepancy.  We will credit your account for the value of that item if it is not expected to be available shortly.  If the backordered item becomes unavailable to us we will notify you and issue a full credit if your card has already been charged.

* Does not apply to orders being shipped outside the U.S., or orders being shipped via USPS.

Drop Shipping:

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All items purchased from AudioVideoNation.com are shipped from our warehouse.  In some circumstances AudioVideoNation.com will arrange for the item to be shipped directly from our source (e.g. special order item, or in the unusual event that a backordered item is not expected to arrive at our fulfillment center within a reasonable time.)

International Orders:

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We currently do not accept orders for shipment outside the U.S.

Order Acceptance and Limitations:

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Any order confirmation (electronic or paper receipt) given to you through AudioVideoNation.com does not signify our acceptance of your order, nor does it constitute confirmation of an offer to sell.  AudioVideoNation.com reserves the right to decline and cancel an order, or supply less than quantity ordered at any time.

We will notify you if we are unable to accommodate your order.  AudioVideoNation.com may, at its own discretion, limit or cancel quantities purchased per person, per household or per order.

Some products are restricted for ordinary sale, and some are limited to academic use for educational purposes only.  (e.g. select Microsoft software), is for the express end use of a student, teacher, or faculty member of an educational institution.  We may request verification that can include a copy of student ID and/or electronic verification of educational status.

We do not sell to dealers, resellers, exporters, wholesalers, or customers who intend on reselling products offered through AudioVideoNation.com. 

Pricing:

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Price Protection:  Due to the unpredictable nature of our market, we cannot offer price protection credits on merchandise previously purchased on our site.  Prices are subject to change at any time without notice based on a combination of factors that are generally out of our control.  They are usually dictated by market and availability conditions and/or by the manufacturers themselves and are often as likely to increase as they are to decrease.  Once you have completed your purchase, the price you pay remains unchanged regardless of whether the price on our site has since increased or decreased.  AudioVideoNation.com offers you the best price possible, based on our real-time cost for the merchandise at that time.

Pricing Error:  Despite our best efforts to advertise prices appropriately, some items may be advertised incorrectly due to a typographical error.  We reserve the right to refuse or cancel an order for an item that was priced incorrectly, whether it has been confirmed, charged, and even shipped.  If an order is refused after it was shipped due to a pricing error, we may issue a charge to reconcile the price difference.  The pricing posted on our website may not always be identical to those found on some price comparison shopping websites.  Prices listed on most price comparison websites may take up to 24 hours to update and match our site.

Taxes:

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AudioVideoNation.com will automatically charge and withhold the applicable sales tax for orders delivered to an address in the state of Florida.  We do NOT charge sales tax on any orders shipped to other states in the USA.  If your credit card billing address is in the state of FL and your ship to address is not, you will not be charged sales tax.  A 7% sales tax is automatically calculated on both the value of the product's and the shipping charge as required by Florida State law.

International shipments are generally subject to local import duties and taxes.  We are not responsible for, nor can offer any specific advice regarding any customs related fees that you may incur.  For specific information, please consult with your local government import office. 

Returns:

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To help maintain our customer satisfaction guarantee, most merchandise purchased from AudioVideoNation.com may be returned for 15 days from the date it was recieved for a refund or a replacement.  All product returns require a RA# (return authorization) and must be shipped back to us within the 15 day grace period with proof of tracking information in order for it to be valid.

*Exceptions do apply.  Please read the full policy for all returns details and conditions.

Refunds:

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Refunds are applied to the payment method used at the time of purchase within 30 days after receipt of the returned merchandise.  We will only refund the value of the merchandise returned, less the shipping charges and a 15% restocking fee.

Exchanges:

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If you purchased a product from AudioVideoNation.com that you wish to exchange for an alternative, you can return the item for a refund, less the shipping and processing charges and 15% restocking fee, and simply place a new order for the item you desire.  We do not apply a refund credit towards your new purchase.

Defective Items:

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An item that was discovered to be defective upon receipt will be replaced.  You must notify us within 7 days of receipt of the defective product inorder to recieve a DER# (defective exchange request) to validate the replacement.  After 7 days any replacement must go directly through the manafacturer under the USA Manafacturers Warranty, as per their request.

Damaged Items:

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All Packages are inspected for damage before they ship from our warehouse.  If your package has been damaged in transit, please contact us immediately.  We must be informed of all shipping related claims within 1 business day after the date of receipt.  We do not issue refunds for returns of damaged merchandise.  An item that was discovered damaged upon receipt will be replaced with the same model only.

For all oversized televisions, the tv must be inspected on arrival. Please plug it in as soon as possible to complete full inspection. If your tv has been damaged in transit, please refuse delivery if the driver is still at your location. If the driver has already left, call us right away as we only have within 48 hours to start an insurance claim to replace the tv for you. After 48 hours of when you sign for your television delivery, you the customer are 100%  liable for any damage to the tv.

Return Shipping:

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Return shipping cost (the cost to send an item back to our store) is like or comparable to your cost of driving to any store for returning an item, which is not reimbursed.  Therefore, we do not reimburse any return shipping cost.

If an item you received is defective, we will certainly replace the item with a new one, however, we do not cover or reimburse the shipping cost for returning defective merchandise back to our store.

Sending Replacements: 

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We will send a product replacement after the authorized return has completed our receiving/inspection process.  The replacement will ship within four business days following our receipt of your return.  Please allow additional processing time after Holidays.  It is our goal to ship a replacement as quickly as possible, however, we do not send replacements before we receive and inspect the returned merchandise.  To receive a replacement more quickly, you may place a new order for the same item (shipping not included), and we will issue a refund for the full value of the returned product (including shipping), upon completion of our return process.

Returning Merchandise:

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Please contact us at (800) 581-6868 Ext. 2 for a return authorization number (RA #).  If you do not have the return form, we will provide it to you together with your RA number.  Please fill in the requested information on our product return form, and carefully follow the instructions for return.

Product Condition:
Returned merchandise must be in original condition, and include all factory packaged accessories and paperwork (e.g. battery, charger, cords, straps, unmarked warranty card, manuals etc.).  The merchandise must be in the original manufacturer box and packaging with UPC, barcode, and serial number intact.

Incomplete returns will receive a reduced credit reflecting any missing peripherals.

Removal or alteration of a product's UPC number or serial number label will automatically void any possibility of return for credit or replacement.  The Product serial number must match the serial number in our database (AudioVideoNation.com maintains serial number tracking).  Products that are returned to AudioVideoNation.com with a missing or altered UPC or serial number will be returned to the sender.

Return merchandise must be double boxed with no writing on the manufacturer's box.  Your RA# must be displayed prominently on the outside of the shipping box.

Please contact customer support for Return Address.

You may contact the following carriers to determine a Customer Counter or Authorized Shipping Outlet nearest your location.

FedEx - (800) 463-3339
UPS - (800) 742-5877
USPS - (800) 275-8777

Retuned merchandise that is lost or damaged during transit is solely the shipper's responsibility.  It is important save the tracking information and to properly insure all merchandise being returned to AudioVideoNation.com.

Return Exceptions:

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Although we have a very flexible return policy on most of the items we sell, some items are non-refundable and non-returnable.

The following items may not be returned or exchanged for any reason:

     -  A/V Furniture
     -  A/V Receivers
     -  Apple Ipods
     -  Consumables, including but not limited to Recordable Media, Film, Digital Memory, Tapes, Batteries, Paper, and Ink.
     -  Extended Warranties
     -  Mobile Phones
     -  DVD Recorders
     -  Computers
     -  Software 
     -  Large Appliances
     -  Televisions
     -  Special order items
     -  Any product that has a built-in hard drive

All items are covered by the Manufacturer Warranty.  If defective, they will be serviced (repaired or replaced) by a manufacturer authorized service technician. AudioVideoNation.com can help you locate your nearest Authorized Service Center.

     - Mail Box Drop Off Locations
     - Hotels, Motels, etc.
     - Trade shows, Conventions, Conferences